MMO Admin 733 Questions 9 Answers 0 Best Answers 1k Points View Profile0Describe a time you had to deal with an angry customer and how you handled it and how did the customer react after the exchange? MMO Admin Leader Asked: September 1, 2019In: BPO0 appraisalcalmhot headedperformance ShareFacebook1 AnswerVotedOldestRecent MMO Panel 60 Questions 798 Answers 3 Best Answers 39 Points View Profile MMO Panel Expert Added an answer on September 1, 2019 at 10:19 PM I am a very calm and reserved person, and I don’t lose temper easily. A few months back, when I was handling a customer named Martin, I understood very well that he is extremely hot-headed. A few days into the project implementation and one of my teammates committed a mistake that hampered our progress for 2-3 days. The aforesaid client behaved very rudely, and was about to recommend to his higher authorities to drop our team from the assigned job; that was the time that I set up a video conference, and apologized for the delay, clarified all his doubts and appeased him well. Later on, the client got quite pleased by our performance and the application developed.0ReplyLeave an answerLeave an answerCancel reply Select file Browse Save my name, email, and website in this browser for the next time I comment.